1. Introduction
M-Elimu is a product of UniDL Technologies ("we," "us," "our," or "Company"). UniDL Technologies is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the M-Elimu platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").
Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our Site.
2. Information We Collect
2.1 Information You Provide Directly
- Account Registration: When you create an account, we collect information such as your name, email address, phone number, school affiliation, and role (teacher, administrator, parent, etc.).
- Profile Information: Additional details you provide including address, educational qualifications, subject specialization, and teaching experience.
- Academic Data: Lesson plans, schemes of work, resources, grades, attendance records, and other educational materials you upload or create.
- Communication: Messages, feedback, and support requests you send to us.
2.2 Information Collected Automatically
- Usage Data: Device type, browser type, IP address, pages visited, time spent on pages, and referral source.
- Cookies and Tracking: We use cookies to remember your preferences and improve your experience.
- Location Data: General location information based on IP address (not precise GPS location).
2.3 Information from Third Parties
- OAuth Providers: If you use Google or other third-party authentication, we receive basic profile information from those services.
- School Information: Schools may upload student records, staff directories, and enrollment data.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain the Site and our services
- To process transactions and send related information
- To send transactional, promotional, and educational emails
- To respond to your inquiries and provide customer support
- To improve, personalize, and expand our offerings
- To comply with legal and regulatory requirements
- To prevent fraudulent activities and enhance security
- To analyze usage patterns and generate anonymized insights
4. Information Sharing and Disclosure
4.1 When We Share Information
- School Administrators: Teachers' academic content may be visible to school administrators based on platform roles and permissions.
- Shared Content: Information you mark as "shared" or "public" may be visible to other users on the platform.
- Service Providers: We may share information with third-party service providers who assist in operating our platform (hosting, payment processing, analytics).
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
4.2 Data Protection in Sharing
We ensure that any third-party service providers are bound by confidentiality agreements and comply with applicable data protection laws.
5. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (SSL/TLS)
- Secure password storage using industry-standard algorithms
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal information
- Multi-factor authentication options for account security
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
- Active Accounts: Information is retained as long as your account is active.
- Account Deletion: Upon deletion, personal information is removed from active systems but may be retained in backups for up to 90 days.
- Legal Holds: Information may be retained longer if required by law or for legitimate business purposes.
7. Your Privacy Rights
7.1 Access and Portability
You have the right to access your personal information and request a copy in a portable format.
7.2 Correction and Deletion
You may request correction of inaccurate information or deletion of your account and associated data.
7.3 Marketing Communications
You can opt out of promotional emails by clicking the unsubscribe link or managing preferences in your account settings.
7.4 Exercising Your Rights
To exercise any of these rights, please contact us at support@m-elimu.com with clear details of your request.
8. Children's Privacy
M-Elimu is a school-managed platform and is not designed to collect personal information directly from children through the public website. Any student information that appears in the platform is provided and controlled by schools or authorized parents and guardians within their own school records and permissions. If a parent or guardian has concerns about a child's information, they should contact us at support@m-elimu.com and we will review the request and take appropriate action where needed.
9. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using the Site, you consent to the transfer of your information to countries outside your country of residence.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing your information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site and updating the "Last updated" date. Your continued use of the Site after changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
UniDL Technologies — M-Elimu
Email: support@m-elimu.com
Website: m-elimu.co.ke